FAQs

"Fetch the Perfect Pet Sitter/Dog Walker!"

Frequently Asked Questions

Got questions? We’ve got answers.

At PawFetcher, we believe trust, transparency, and peace of mind matter just as much as loving care. Below are answers to the most common questions from both pet parents and pet care providers.

What is PawFetcher?

PawFetcher is a community-based pet care marketplace that connects pet parents with trusted local dog walkers, pet sitters, and in-home caregivers who truly care about animals.

How is PawFetcher different from other pet care apps?

PawFetcher is built around people, not just profiles. We focus on transparency, local connections, emotional trust, and helping providers grow their own pet care businesses — not hiding them behind an app.

How do I book a dog walker or pet sitter?

Simply search your area, browse provider profiles, review experience and services, and message or book directly through the platform.

Can I meet the provider before booking?

Yes. Meet-and-greets are encouraged whenever possible so you feel completely comfortable before care begins.

What types of pet care services are offered?

Services vary by provider and may include dog walking, drop-in visits, pet sitting, overnight care, and specialty or senior pet care.

Are PawFetcher providers background checked?

Providers are required to verify their identity and complete detailed profiles. Many also carry pet care insurance and references, which are clearly displayed on their listings.

How do payments work?

Payments are handled securely through the platform, protecting both pet parents and providers.

What if there’s an issue with a booking?

Our support team is here to help. If a concern arises, you can contact us directly and we’ll work quickly to resolve it.

Who can become a PawFetcher provider?

Anyone who genuinely loves animals and wants to offer pet care services — from experienced professionals to responsible animal lovers starting their own business.

Is there a monthly fee to join as a provider?

No. There is no monthly fee to have your profile visible on PawFetcher.

Why do providers need to connect their bank account?

Bank information is required to securely process payments and ensure providers are paid promptly after services are completed.

Can providers set their own rates and availability?

Yes. Providers have full control over their pricing, schedule, services, and how they run their pet care business.

Does PawFetcher take a service fee?

Yes. A small service fee helps maintain the platform, provide support, and continue growing the PawFetcher community — while allowing providers to keep more of what they earn compared to larger platforms.

Is PawFetcher available everywhere?

We’re growing thoughtfully, community by community. Availability depends on your location and the presence of local providers.

Why was PawFetcher created?

PawFetcher was built to bring heart back into pet care — supporting local providers, empowering small businesses, and ensuring pets are treated like family, not transactions.